Payments, receipts and cancelling

Payments are processed by Stripe. A receipt is emailed to the address you paid with as soon as the payment settles.

My payment went through but the results are still locked

• •Reload the results page — unlocking happens on the page the payment returned to.
• •Make sure you are on the same results link you paid from; a scan run again is a new, separate result.
• •If it is still locked, open a support ticket with the payment date and the email you used, and the team will check it against the account.

The daily updates are not arriving

Check the spam folder first, then confirm the address on the account is the one you expect. If both look right, open a ticket — we can see whether the daily job matched anything for you.

Cancelling

A subscription can be cancelled at any time and stays active until the end of the period you already paid for. A one-time payment is not recurring — there is nothing to cancel.

Support cannot see your individual searches, payments or emails from the chat, which is why anything account-specific goes through a ticket.